I’m angry with my ex bank today so when I saw this story I jumped all over it. It seems that this man in Florida got a Fannie Mae loan modification (I thought Fannie Mae was gone?) that reduced his monthly mortgage from $815.82 to $615.82. COOL! Sign me up because I sure have trouble making that mortgage payment every month!
Anyways, apparently he was making a payment via that awesome automated phone system that we all love so much. How often have you heard the person in the cubicle next to you at work screaming “No, No, NO, NO! NO GD THAT’S NOT WHAT I SAID!!!”? So when he entered his payment he accidentally entered $615.02 instead of .82. Innocent enough right? It’s JUST 80 cents.
Well, well, well, “Just 80 cents” sent this guy into foreclosure! Even AFTER he sent them a check for the missed 80 cents. Seriously? The poor guy bought a stamp for ten bucks, or however much those dumb things are these days, just to make up the 80 cents? Seriously? Someone at the bank couldn’t have gone to the local convenience store and taken 80 pennies out of “Leave a penny, take a penny”?
The story goes on to explain how he didn’t meet his obligations to qualify for the modification and they reversed it, blah, blah, blah. Okay…I understand there are policies and I understand they have to be upheld but the fact of the matter is, the bank took the man’s money and “forgot” about the 80 cent check he sent them. This guy did nothing wrong.
I just find this story comical because the very reason that I’m so mad at my old bank is because of something that could have been easily prevented. I understand that anytime you mess with a person’s money, they are always going to think that they are right. Went out and bought a $1500 couch and overdrew your bank account? Absolutely the banks fault, not yours.
In my case, I really AM right though…I promise. See, this bank account was closed in October. That’s closed as in I physically went to the bank and had the following conversation:
Me: Excuse me, Mr. Teller? Yes, I would like to close this account, here is my information.
Mr. Teller: Okay let me just take a look at that for you. Okay, it shows here that you have $2.40 in your account (quit laughing, I’m a broke ass) would you like to go ahead and withdraw that?
Me: Sure, I can go buy a coke!
Mr. Teller (now known as Bob): Sounds like a plan to me. Okay, here is your cash now let me go ahead and close the account for you.
Me: Great, thanks!
Bob: Okay, the account is now closed, is there anything else I can do to assist you today?
Me: Nope, that’s all. Thanks!
Bob: Have a good day
Me: You too!
Sounds simple enough right? Why then did I receive something in the mail yesterday stating I owed the bank $743 in NSF fees?
First of all, the account in question was set up so that it could not be overdrawn, obviously that’s the first place that an error was made. Secondly, why is anything going through if the account is closed??? Seriously?
I wouldn’t be so upset if this was the first occurrence we had with this bank. I closed my account for a reason after all. I probably should have known better back when the bank got my account criss-crossed with someone else’s and started taking my money out of their account and their money out of mine. But I forgave them for that “mistake”. Perhaps a few months later when the exact same thing happened to my mom, I should have realized something just wasn’t right. And perhaps when my mom had a similar instance and closed her account with them and a few months discovered that her account was still open as well I really should have said “Hmmm, maybe I should check on that account I had.” but obviously the “Fool me once, Shame on you, fool me twice…” saying completely went right over my head.
So, tomorrow should be fun as I make the trip to the bank to try to resolve this issue. Wish me luck; I feel it’s going to be a long and arduous journey for me!